Malaysia Airlines extends technology and distribution contract with Amadeus

This multi-year agreement will see the Malaysian national carrier adopt Altéa NDC, Reference Experience, Dynamic Intelligence Hub and renew its contract with Amadeus Altéa Passenger Service System.

In addition, the airline has also renewed and expanded its multi-year airline content distribution alliance. Through the integration of Altéa NDC with the Amadeus travel platform, travel agents will soon be able to access the full suite of NDC-enabled Malaysia Airlines content with full service functionality.

NDC (New Distribution Capability) is a program of the Asociación Internacional de Transporte Aéreo (IATA). The travellers.

Izham Ismail, Group Managing Director Malaysia Airlinessaid, “Malaysia Airlines has taken a step in the right direction by adopting NDC, as modernizing airline retail is essential for the entire business travel community. We are excited to take our collaboration to another level after having had an incredible journey with Amadeus, supporting our transformation goals which is an important part of our long-term business plan We are confident that with new technology solutions d ‘Amadeus, beyond the passenger service system, we can deliver relevant and richer shopping experiences, enabling customers to personalize their journeys to an unprecedented level, realizing our aspirations to become the leading service group in aviation and travel in Asia. »

Glen Oliveiro, Senior Vice President, Greater China and Southeast Asia, Amadeussaid, “We are delighted that Malaysia Airlines is using Amadeus technology to support its digital transformation. Cloud-based open-source systems and next-generation retail capabilities will drive the recovery, and “We are at the forefront of these technologies in the travel industry. We are very pleased to partner with Malaysia Airlines to make travel easier for their customers through innovative technology.

Amadeus Altéa NDC offers modern sales capabilities and a more convenient and direct way to book flights. Other features include dynamic pricing and personalization, access to richer content and the ability to select seats, which will be rolled out gradually.

Amadeus Altéa Suite, a key element of this alliance, includes passenger service, online reservation, merchandising and data management solutions. The benefits of using Altéa PSS also extend to Amadeus travel sellers. They have the advantage of working on the same technology platform used by airlines, giving them unrivaled access to real-time data and better service to their customers.

Additionally, Malaysia Airlines will use the Reference Experience, an open platform that will enable the airline to be more agile and user-friendly in the digital space, while increasing conversion leading to improved revenue. Amadeus’ Dynamic Intelligence Hub (DIH), a real-time data engineering platform, will centralize Malaysia Airlines data, integrate systems and automate business processes using artificial intelligence (AI).


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